Answers to frequently asked questions regarding Hluhluwe

Who are Amatikulu Tours?

We are an experienced Tour Operator that specializes in providing selective accommodation in and around conservation areas in KwaZulu Natal. All establishments on our websites are subject to regular onsite inspection by our travel team.

Is Amatikulu Travel a secure site?

Payments are made via our ultra-secure Amatikulu Tours payment gateway.

How can I pay for my accommodation booking through Amatikulu Tours?

When you click on the payment button. you will be automatically and securely forwarded on your webpage to the Amatikulu Tours payment system to take payment safely and securely.

Can I book accommodation while out of the country?

Yes, you can use Amatikulu Tours anywhere you can access the internet.

What happens if I need to cancel my reservation?

You can contact Amatikulu Tours directly for any cancellations. Depending on the establishment's rules. there may be additional fees to pay for cancellations.

How do I access my receipt after payment?

Log into your Amatikulu Tours account. under 'Transactions' click on the transaction details and download the receipt.

How do I access my confirmation after payment?

You will receive a confirmation message with details to your contact email address which you supplied during the booking process.

How do I know my transaction is complete?

You will receive a notification for your transaction from Amatikulu Tours on email and via text message confirming your transaction.

What happens when my transaction is not complete?

A transaction might be pending for several reasons. Contact Amatikulu Tours Support for more information.

Do I need to register when making a payment through Amatikulu Tours?

Registration provides you with a better user experience.

Am I charged for making payments through Amatikulu Tours?

For mobile payments. normal network charges apply. For Visa and MasterCard. there are no transaction charges.

When buying using cards. why do I need to give more information?

In order to protect you as a buyer, we may need to verify the card information and your identity. This is simply to protect you when transacting online.

How to contact Amatikulu Tours?

It is preferred that contact is made by email as this way both you and the consultant have a written record of the conversation.